If you think targets don't influence service design

A great programme from The Report on BBC Radio 4 from 17th Dec 2009 on how response times targets for ambulance services are distorting service design to concentrate resources too much in cities and towns and to have too many single responder vehicles that send a single paramedic that can't carry patients rather than a full ambulance to too many cases.

Plus, where does the 8 minutes come from in the first place?

Best,

Rob