Lean Consulting
We apply Lean Thinking to a variety of businesses to increase value to their customers. We do this by considering the value generated in their processes. Any step that is not adding value to the customer is changed or dropped. Not so hard, you might think, but it requires some concepts that are new to most businesses. And more importantly, it requires a change in thinking.
- Understanding of variation
- Systems thinking
- An analysis of customer demand
The side effects of designing processes against customer value are many and surprising:
- Lower costs
- Higher customer satisfaction
- Fewer complaints
- Increase staff morale
- Higher productivity
- Increased capacity
At Worth Solutions we understand that the above side effects should not be the aims of a Lean implementation. We have found that if they are, then the improvement is never as great as it could be.
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