We apply Lean Thinking to a variety of businesses to increase value to their customers. We do this by considering the value generated in their processes. Any step that is not adding value to the customer is changed or dropped. Not so hard, you might think, but it requires some concepts that are new to most businesses.

• Understanding of variation
• Concept of a value stream
• Systems thinking
• An analysis of customer demand

The side effects of designing processes against customer value are many and surprising:

• Lower costs
• Higher customer satisfaction
• Fewer complaints
• Increase staff morale
• Higher productivity
• Increased capacity

At Worth Solutions we understand that the above side effects should not be the aims of a Lean implementation. We have found that if they are, then the improvement is never as great as it could be.

Rob Worth will be presenting a session on Lean in IT at the Deming Forum 2006. The Deming Forum is an annual event to showcase the latest thinking in management in the sphere of systems thinking and improvement. Download a booking flyer

The session will cover how to use Lean techniques to solve the old problems of late, buggy software that at the time it is switched on is already out of date. Rob will show how to apply the principles of Value, Flow and Pull to software development in particular and IT implementation projects in general.

This session is a must for IT programme managers and management in general that want to get the most out of their IT projects.

The Forum is over three days on 23th - 25th May 2006. Rob will be speaking on Wed 24th.

Read our new Lean Service Blog.

We will be describing various Lean principles, tools and ideas, giving example from clients and other places, clarifying issues with Lean and generally making it easier to reap the benefits of Lean for our readers.